Citrix Puts Service Desk, Remote Support, Monitoring in Cloud

Citrix Puts Service Desk, Remote Support, Monitoring in Cloud:
Virtualization and cloud computing software vendor Citrix (NASDAQ:CTXS) has released its a cloud-based support toolset, putting together several of its existing tools into one package that can help IT support and MSPs. The solution integrates service desk management, market-leading remote support, and IT monitoring into one offering. Here are the details.
Citrix GoToAssist combines the three modules into one integrated solution. Customers have the option of choosing one module, two, or all three, depending on their needs. Each module is available through one interface. When modules are used together, they provide significant efficiencies in combined reporting and single-click functions between modules.
The modules offer the following features:

• GoToAssist Service Desk — Support teams can log and track incidents, deliver end-user self-service, and manage configurations. The Service Desk tool provides a way to more effectively manage IT operations and gain visibility into IT services.
• GoToAssist Remote Support — Support teams can access PCs, Macs and mobile devices remotely to resolve technical issues. The tool can be used to deliver live support and support unattended servers and workstations using screen sharing, chat, diagnostics and other useful tools. Comes with free mobile apps.
• GoToAssist Monitoring — Support teams can proactively manage, inventory and scan all IT networks, servers and services. Gain IT visibility with dashboard views of server health and performance. Inventory all IT assets, including software.

“We’re seeing businesses moving their IT capabilities to the cloud to better support today’s mobile workstyles. At the same time, IT teams are still juggling multiple single-point tools and duplicating work to cover a range of support needs,” said Citrix Vice President and General Manager of the IT Support Line of Business Elizabeth Cholawsky. “We’ve recognized our customers’ pain points and responded with an integrated SaaS solution. It combines essential tools interacting seamlessly together to save valuable IT time and provide a superior support experience to the user in need of help. Our customers are telling us that the solution is definitely meeting their needs.”
The company designed the tool specifically for IT managers, consultants, and managed service providers (MSPs) to assist with maintaining uptimes and delivering support experiences to both internal staff and external customers. The offering is available for purchase and free trial directly from the Citrix website.
Citrix recently made more moves into the mobility market with a new Citrix Startup Accelerator investment, enterprise mobility startup Armor5, Inc. The move came on the heels of Citrix’s release of XenMobile MDM, the mobile device management solution that comes from Citrix’s acquisition of Zenprise late last year.