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New in VDI-in-a-Box 5.4: Session Shadowing with Microsoft Remote Assist!
A problem many administrators face is supporting their end users. Trouble tickets come in from inexperienced users through e-mail or over the phone and administrators need to rely on the user to describe their problem. If only the administrators had some way of seeing what their users see, that would greatly speed up the diagnosis and resolution of the problem. The answer to this problem… 
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